Overview

Messages are used for historical reporting and help others understand when something out of the ordinary occurs to a load or shipment. Business processes determine when a message needs to be added to a load. Adding a message to a load communicates details not captured in other areas of the application. Always add a message to a load when changes are made.

Once a message is added to a load, it cannot be modified or deleted. Time sensitive information should be communicated in person, by phone, or email. Adding a message does not alert any users; it places an entry in the event log.

Process

To Add a Message to a Load:

1. Search for the load. See Search for Active Loads.
2. Click Messages.

3. Enter the message in the Add Message dialog box.
   

4. Click Save New Message.

Messages can also be added when you are entering a check call. See Complete a Check Call

Result

The message is saved and is visible by viewing the load's Event Log or when entering a check call.