Frequently Asked Questions (FAQs) for Carriers
Here are a few frequently asked questions regarding the Carrier Portal and its use. If you do not find an answer to your question below or in the online help documentation, please contact support at: lyncprocurement@protrans.com.
Do I have to use the Carrier Portal to manage my tender requests and loads?
Some carriers communicate with ProTrans primarily through EDI (Electronic Data Interchange). A carrier uses their system to "talk" to the ProTrans system and vise-versa. There are a variety of actions which can be performed through EDI, including ProTrans sending a tender, the carrier responding to a tender, the carrier reporting check call updates (in transit, stop arrival and stop departure), and more.
Those carriers do not need to use the Carrier Portal. However, any carriers that do not have EDI communication set up with ProTrans must use the Carrier Portal.
How do I know when a load has been tendered to me?
Optimiz will automatically send tender requests to carriers by emailing the carrier tender contacts in the system. Carriers that are linked by EDI receive the tender requests electronically as well as via EDI.
Is there a time limit to accept a tender request via the Carrier Portal or EDI?
Yes. Generally, carriers have two hours from when the tender request is sent from Optimiz to accept it via the Carrier Portal or by EDI. However, the time allowed for the response is specific to each carrier's contract with ProTrans.
I missed accepting the tender request within the allotted time. What should I do?
There's nothing further you can do. Contact ProTrans Support (Phone - 888-747-7369, Email - routemgt@protrans.com). If possible, we can re-tender it to you.
I missed my arrival, departure, or interval check call expected time. What should I do?
If you arrived or departed outside of the expected window, the blue check call icon is displayed next to the load. Please enter all known information immediately (see Complete a Missed Check Call.) For example, if your pickup window is 09:00-10:00 and you arrive at 10:15, enter your check call for the actual time of arrival (10:15). You may add a comment to your check call to explain further, if necessary. Our system maintains a record of when these actions occur.
I am going to be late on the check call. Other than making the check call, what else can I do?
You may want to add a message to the load when you enter a check call using the Comments field (see Complete a Check Call.) You can also add a message at any time by using the Message button. Please note that the Message is not an instant messaging system. If you have an urgent situation, please contact ProTrans immediately by phone or email.
Are any tender requests or loads ever deleted in the ProTrans System?
No. Optimiz retains all tender requests and loads, along with any related information in the event log.
Who else views information about the tender requests or loads?
ProTrans employees, customers, and suppliers can view information in Optimiz.
I have accidentally entered incorrect information while making a check call. What do I do?
Contact ProTrans Support (Phone - 888-747-7369, Email - routemgt@protrans.com) .
I have arrived for a pick up but the location has no load for me. Do I still perform a check call?
Yes. Always enter a check call so we know an attempt was made. You can also update the actual pieces and weight in the initial Stop Departure check call.
Some of my company's contact information is incorrect on the dashboard page. How can I correct it?
This is read-only information and cannot be changed from the Carrier Portal. Contact ProTrans Procurement (lyncprocurement@protrans.com) with the correct information and ProTrans will make the correction for you.
The Carrier Portal has been updated, but I don't see the new changes. What do I do?
Push Ctrl+F5 on your keyboard simultaneously to clear your browser cookies and cache on a regular basis for best performance. For FireFox, see Clearing Cache and Cookies in FireFox. For Google Chrome, see Clearing Cache and Cookies in Chrome.