Welcome to Carrier Portal Help
How Can I Use Help to Find What I Need?
You can use My Help docs to find what you need in three ways:
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Browse the Table of Contents: The Table of Contents is organized by areas of the application. Each area is divided into tasks you can perform. Click a topic to open it here.
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Use the Search Bar: Type one or more keywords in the search box above. Results are organized based on the number of times the keywords appear in the topic.
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View the Training Videos: There are many videos that provide a narrated, visual walkthrough of the basic functions of the Optimiz Carrier Portal.
How Can I Get Support for the Carrier Portal?
Are you encountering problems with the Carrier Portal? Send the Automation Team an email and someone will contact you. automationandcompliance@protrans.com
How Can I Get Support Regarding a Load?
Need assistance with a current load? Contact your Route Specialist.
Email the ProTrans Carrier Teams
CarrierTeamCentral@protrans.com
CarrierTeamMXNorth@protrans.com
CarrierTeamMXSouth@protrans.com
If you are not able to identify your Carrier Team, please send an email to LyncProcurement LyncProcurement@protrans.com to get assistance.