Process Vehicle Ordered Not Used Load

Overview

When cancelling a load, Optimiz requires a specific reason for the cancellation. If a carrier contracted by ProTrans arrives at a shipper's location but there is no freight to load, the load should be marked as Vehicle Ordered Not Used (VONU.) This allows the carrier to be paid and charges the customer for the attempted pickup.

Process

To Process a Vehicle Ordered Not Used Load:

  1. Search for the load. See Search for Active Loads for details.
  2. Click Cancel.

The Cancel Reason window opens.

  1. Select the reason Vehicle Ordered Not Used from the dropdown menu.
  2. Enter an Internal Comment explaining the reason for the cancellation. Comments should typically include details provided by the carrier about the attempted pickup, including contact names from both the shipper and the carrier.
  3. Click Cancel Load.

A confirmation dialogue box opens.

  1. Click Yes to cancel the load or No to keep it.

A confirmation dialogue box opens.

  1. Click Yes to move shipments on the load to Ordered Not Used status or No to stop the cancellation.

The Shipment Selection window opens.

  1. Select the shipment or shipments that did not get picked up, or click Select All to select all shipments on the load.
  2. Click OK to cancel the load and update the status of the selected shipments or Cancel to stop the cancellation.

Result

The status and service of the load and all selected shipments are updated to Ordered Not Used or Attempt for proper billing.