Cancel a Load

Overview

Prerequisites

  • Only loads for which a tender has not been sent or for which a tender has been accepted can be canceled. Loads for which a tender has been sent and not accepted must first have their tender canceled.
  • A load cannot be canceled if it is on an invoice. Only Accounting users can remove loads from invoices.

Process

To Cancel A Load:

  1. Search for the load to be cancelled. See Search for Active Loads for details.
  2. Click Cancel.

The Cancel Reason dialog box opens.

  1. Select a reason for cancelling from the dropdown list.
  2. Add an Internal Comment to the load if needed. A message is required for a cancellation reason of Other.
  3. Click Cancel Load.

A confirmation dialogue box opens.

  1. Click Yes to cancel the load or No to stop the cancellation.

Result

The load's status is changed to Cancelled, and the load is moved to Load History. If a reason of Vehicle Ordered Not Used was selected, the Vehicle Ordered Not Used process will begin. See Process Vehicle Ordered Not Used Load for details.