Process Vehicle Ordered Not Used Load

Overview

When cancelling a load, Optimiz requires a specific reason for the cancellation. If a carrier contracted by ProTrans arrives at a shipper's location but there is no freight to load, the load should be marked as Vehicle Ordered Not Used (VONU.) This allows the carrier to be paid and charges the customer for the attempted pickup.

This process should only be followed when the entire load is to be canceled. For milkrun loads, even though one stop may have no freight, the others still do and the load can run as normal. In these cases, the unavailable shipment should be removed from the load rather than canceling the entire load. See Edit a Load for details.

Process

To Process a Vehicle Ordered Not Used Load:

  1. Search for the load. See Search for Active Loads for details.
  2. Click Cancel.

The Cancel Reason window opens.

  1. Select the reason Vehicle Ordered Not Used from the dropdown menu.
  2. Enter an Internal Comment explaining the reason for the cancellation. Comments should typically include details provided by the carrier about the attempted pickup, including contact names from both the shipper and the carrier.
  3. To send the customer an email notification when the VONU is processed, enter their email address in the Customer Email(s) field, and click the + icon.
  4. Email addresses added will show below the Customer Email(s) box. Click the X to remove an email address from the list. Repeat step 5 to add more email addresses to the VONU notification.
  5. Click Cancel Load.

A confirmation dialogue box opens.

  1. Click Yes to cancel the load or No to keep it.

A confirmation dialogue box opens.

  1. Click Yes to move shipments on the load to Ordered Not Used status or No to stop the cancellation.

The Shipment Selection window opens.

  1. Select the shipment or shipments that did not get picked up, or click Select All to select all shipments on the load.
  2. Click OK to cancel the load and update the status of the selected shipments or Cancel to stop the cancellation.

Result

The status and service of the load and all selected shipments are updated to Ordered Not Used or Attempt for proper billing.